At Dominic Focus, we take great care in ensuring that your orders are packed securely and delivered efficiently. Our goal is to provide you with a smooth and reliable shopping experience from the moment you place your order to the time it reaches your doorstep.
Order Processing
All orders are processed within 1–3 business days after confirmation. During peak periods, sales events, or special promotions, processing times may be slightly extended. You will receive an email confirmation once your order has been processed and dispatched.
Shipping Methods
We partner with trusted courier and logistics services to ensure safe and timely delivery worldwide. The shipping method for your order will depend on your location and product availability. Once shipped, you will receive tracking details so you can monitor your order’s journey.
Packaging and Handling
Every item is carefully inspected and securely packaged before dispatch to protect it from any damage during transit. Fragile products such as lenses and cameras are handled with extra care to ensure they reach you in perfect condition.
Lost or Damaged Packages
If your package arrives damaged or does not arrive at all, please contact us immediately at [email protected]. Our team will investigate the issue and assist you in arranging a replacement or suitable resolution.
Customer Support
For any questions or concerns regarding your shipment, please reach out to our support team at [email protected]. We’re always ready to help ensure your experience with Dominic Focus is seamless and satisfying.